Refund Policy

Last Updated: July 10, 2024

1. Introduction

At Stylization Studio, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines our guidelines for refunds and explains the process for requesting a refund.

This policy applies to all products and services offered by Stylization Studio, including digital products, online courses, tutorials, and consulting services.

2. Digital Products and Educational Content

2.1 Refund Eligibility

Due to the digital nature of our products and the inability to "return" digital items, we have a specific refund policy for our digital products:

  • Tutorials and Educational Resources: We offer a 14-day money-back guarantee on our tutorials and educational resources. If you are not satisfied with the content, you may request a refund within 14 days of purchase.
  • Online Courses: For our online courses, we offer a 30-day money-back guarantee. If you are not satisfied with the course content, you may request a refund within 30 days of purchase, provided you have not completed more than 30% of the course.

2.2 Non-Refundable Items

The following items are non-refundable:

  • Individual digital assets or resources priced under £10
  • Products that have been downloaded, accessed, or used extensively
  • Products where the refund period has expired
  • Bundle products that have been partially consumed or used

3. Consulting and Custom Services

3.1 Cancellation Before Service Delivery

For consulting services or custom work:

  • If you cancel more than 7 days before the scheduled service, you will receive a full refund minus a 10% administrative fee.
  • If you cancel between 3-7 days before the scheduled service, you will receive a 50% refund.
  • If you cancel less than 3 days before the scheduled service, no refund will be provided.

3.2 After Service Initiation

Once a consulting service or custom project has begun:

  • Refunds will be considered on a case-by-case basis.
  • We may offer partial refunds based on the amount of work completed.
  • We may offer revisions or additional services to resolve any issues before considering a refund.

4. Subscription Services

4.1 Monthly Subscriptions

For monthly subscription services:

  • You may cancel your subscription at any time.
  • No refunds will be provided for the current billing period after cancellation.
  • Your access will continue until the end of your current billing period.

4.2 Annual Subscriptions

For annual subscription services:

  • If you cancel within 14 days of purchase, you will receive a full refund.
  • If you cancel after 14 days, you may be eligible for a pro-rated refund based on the unused portion of your subscription, minus a 15% administrative fee.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at info@stylizationstudio.com with the subject line "Refund Request".
  2. Include the following information in your email:
    • Your full name
    • Order number or transaction ID
    • Date of purchase
    • Product or service purchased
    • Reason for requesting a refund
  3. Our team will review your request within 3 business days.
  4. If your refund request is approved, the refund will be processed to the original method of payment within 5-10 business days.

6. Processing Time

Refund processing times may vary depending on your payment method:

  • Credit/Debit Card: 5-10 business days
  • PayPal: 3-5 business days
  • Bank Transfer: 7-14 business days

Please note that your bank or payment provider may require additional time to process the refund and reflect it in your account.

7. Exceptions and Special Circumstances

We understand that special circumstances may arise. In cases of technical issues, accessibility problems, or other extenuating circumstances, please contact our customer support team, and we will address your situation on a case-by-case basis.

We reserve the right to make exceptions to this policy at our discretion. Any exceptions made will not constitute a change to our policy or set a precedent for future cases.

8. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Stylization Studio
545-546 Bearwood Rd, Bearwood, Smethwick B66 4BH, UK
Email: info@stylizationstudio.com
Phone: +44 121 6631 905